Effective 21 October 2026
These Terms and Conditions apply to direct bookings through villamerion.com. Airbnb reservations are governed by the terms, cancellation policy and house rules shown with the Airbnb booking.
Villa Mérion offers whole-house accommodation in Crows Nest, Queensland, designed and furnished for adult stays. Maximum occupancy is four guests, with two queen bedrooms. Any alternative sofa-bed arrangement requires our confirmation before arrival and does not increase this limit.
The minimum stay is two nights. Longer minimums may apply over Christmas, Easter and other special periods and will be shown for your dates. Prices are in Australian dollars. The booking summary will show the total accommodation price, including the cleaning fee and other mandatory charges, before you submit your booking request or make payment. Inclusions will be described with your stay.
Direct bookings require host approval and full payment on confirmation. Your stay is confirmed when we accept your request in writing and receive full payment; an enquiry or request alone does not secure it. If a request is declined after payment, we will refund that payment. If payment fails, we will contact you and allow a reasonable opportunity to resolve it before explaining any proposed cancellation and charge.
Cancel in writing to [email protected] with your booking reference. Deadlines are measured from 3 pm on your arrival date in Queensland time (AEST). These refund percentages apply to the accommodation price and cleaning fee together; the cleaning fee is not refunded separately.
• At least 30 days before arrival: 100% refunded.
• At least seven days but less than 30 days before arrival: 50% refunded.
• Less than seven days before arrival, non-arrival or departure after the stay begins: no refund under this schedule.
Date changes and shortened stays require written agreement and availability. These cancellation terms apply to any cancelled part unless we agree otherwise. Any separately purchased extras follow the cancellation conditions disclosed for them.
A $500 temporary card hold is scheduled one day before arrival. It reserves funds rather than taking payment. Please ensure funds are available; we will contact you if the hold fails. We aim to release unused funds within two days after checkout following inspection, although your bank may take longer. Longer stays may require renewal, which we will advise beforehand.
The hold covers valid damage or additional-cleaning charges under the care provisions below. We will contact you, explain any proposed charge and allow you to respond before making a deduction. It is not an automatic fee or a limit on responsibility: any valid claim above $500 will be discussed and pursued through the appropriate process.
Villa Mérion is for registered guests’ private accommodation. Parties and events are not permitted. Visitors, including service providers, require prior written approval. Keep noise low, particularly during quiet hours from 10 pm to 7 am. Smoking and vaping are not permitted. Pets are not permitted; assistance animals are welcomed in accordance with applicable law.
Please leave all Villa Mérion belongings at the property and do not rearrange furniture or take indoor furnishings outside. Tell us promptly about accidents, damage or faults so we can help.
You are responsible for reasonable repair or comparable replacement costs for loss or damage caused by you or your visitors through negligence, deliberate conduct or a breach of these rules. For curated, antique or discontinued pieces, an identical replacement may not be available. A reasonable replacement cost will reflect a comparable item’s quality, character, condition and current availability. Normal wear, pre-existing defects and ordinary appliance failure are not chargeable.
The cleaning fee includes normal cleaning and laundering. Please use the black face washers for makeup removal and keep fake tan and other staining products away from towels and bed linen. Excessive mess or staining may incur reasonable additional cleaning costs. If appropriate cleaning cannot restore an item, the replacement approach above applies.
Before leaving, please place used dishes in the dishwasher, remove your food from the fridge and leave used towels in the bathroom. Check for belongings, switch off lights and air conditioning, secure the French doors from inside, then leave through the front door and secure it using your private instructions.
Check-in is between 3 pm and 5 pm, with a personal welcome wherever possible. Please tell us your expected arrival time on the day. Access is unavailable before 3 pm. The full address is supplied on confirmation and private entry details on arrival day. Share entry details only with registered guests.
Checkout is before 10 am. Requests for different arrival, departure or bag-drop arrangements are subject to availability and cannot be guaranteed unless confirmed by us in writing beforehand.
Access involves steps and gravel paths; the bathroom was not designed for wheelchair or walker access. Please discuss your access needs with us before booking.
Please report any problem promptly through your booking messages or [email protected]. Direct host telephone numbers are provided privately to confirmed guests. For police, fire or ambulance emergencies, call 000.
We respect your privacy and will arrange necessary repair or inspection access with reasonable notice where possible. Immediate access may be needed in an emergency or to prevent serious harm or damage.
If we cannot supply the booked accommodation, we will promptly notify you and refund the accommodation and services we cannot provide, unless you agree to a suitable alternative. We may end a stay for a serious safety risk or substantial ongoing breach of these terms, giving an opportunity to resolve the issue where practical.
These terms do not exclude rights or remedies that cannot lawfully be excluded.